Please contact us as soon as possible if you have any changes
make changes to your order or cancel it. Depending on,
We can tell you how far the ordering process has progressed
may make changes or cancel the order

Unfortunately we cannot change the delivery address once the order is placed
has been shipped.If you notice that you have provided an incorrect address, please contact us as soon as possible.

After you place an order, you can view the status in
Check your account under “My Orders”. If you as a guest
have ordered, you can check the status via a link in the
Check confirmation email.

Yes, once your order has been dispatched we will send you an email
with the tracking number so that you can check the shipping status of your
You can track your order online.

Yes, you can return purchased goods to us. Please note the cancellation form.

Up to an order value of €100.00, the costs for return shipping must be borne by the buyer.

Please contact us with the following information:

• Type of article
• Order number
• Name first Name
• item name
• Date of purchase
• Type of defect

We will then try to find a suitable solution for you.

Please feel free to send us a message via chat box or email to support@sfx-ecommerce.com

After we receive your return, it will usually be processed
processed within 7 days. You will receive an email confirmation,
once your return has been processed.