Return information

Thank you very much for your purchase at escoootervision.

We regret that you are not completely satisfied with your purchase or wish to return it. Below you will find all the important information regarding returns and the corresponding conditions.

Please note our: Right of Withdrawal & Withdrawal Form

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return costs

Please note that the costs for returns up to an amount of 100€ are to be borne by the buyer. This includes all shipping costs incurred for returning the product to us.

If desired, you can purchase a return label with completed recipient address here: (Only within Germany)
Buy return label

"Alternatively, you can also use other shipping service providers such as Hermes, DPD, or UPS. Depending on the product, letter shipping may also be possible."

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Option for a return label

If you would like us to provide you with a "DHL Return" return label, this is also possible. In this case, €7 will be deducted from the refund amount.

Please inform us in advance if you would like to use this option. (Only within Germany) via email to: support@sfx-ecommerce.com

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return address

Please return the goods to the following address:

SXF E-Commerce Tor 14
Simon Festl
Junkersstr. 16
93055 Regensburg

Germany

For quick processing, we ask you to include the order number in the return package or to note it on the package.

If you have any further questions regarding the return, please feel free to contact us via our chat function or by email at support@sfx-ecommerce.com

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Thank you very much for your understanding!
Your escoootervision team